CipherCloud provides the highest levels of prompt, effective and high-quality support. Our expert support team works closely with customers and CipherCloud development teams to proactively resolve problems and ensure reliable up-time. CipherCloud support is highly responsive and helps you maintain stability and optimize the performance of your solution.
CipherCloud delivers true, follow-the-sun, 24x7x365 customer support from multiple support centers around the world including the US, India, UK, Japan and Australia. Call us by phone, or use our automated Support Portal to receive immediate response, access to highly trained experts, and rapid escalation of serious issues. Customers also have access to our extensive Support Knowledge Base, with recommendations, tips, and fixes from our experts and the entire CipherCloud customer community. To ensure the highest levels of responsive service, we continually monitor response times, and survey customer satisfaction.
CipherCloud offers flexibility with support packages tailored for your access and SLA requirements including:
- Standard Support: Provides phone access to Customer Support Engineers during business hours for high- priority issues as well as unlimited access to the CipherCloud Enterprise Support Portal.
- Premium Support:Delivers 24×7 phone access Customer Support Engineers for high-priority issues as well as unlimited access to the CipherCloud Enterprise Support Portal.